Shipping policy
At GearPulse US, we aim to deliver your order quickly, safely, and reliably. This Shipping Policy outlines how we process and ship your orders.
Order Processing Time
All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or holidays.
If we experience high order volume or stock delays, you will be notified via email.
Shipping Time
Once your order has been processed, estimated delivery times are:
- USA Shipping: 5–10 business days
- International Shipping (if applicable): 7–15 business days
Delivery times may vary depending on your location and courier service.
Shipping Confirmation & Tracking
Once your order is shipped, you will receive a confirmation email with your tracking number.
You can track your order anytime using the provided tracking link.
Shipping Charges
Shipping fees (if applicable) are calculated at checkout.
We may offer free shipping promotions, which will be clearly mentioned on the website.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Delays or lost packages due to incorrect address details
If you notice an error, contact us immediately:
📧 production@therocketretail.com
Lost or Stolen Packages
We are not responsible for packages marked as “delivered” by the carrier.
If your package is missing, contact the courier first, then reach out to us for assistance.
Delays
Delays may occur due to:
- Customs processing
- Carrier delays
- High order volume
- Weather conditions
We appreciate your patience in such cases.
Contact Us
For any shipping-related questions, contact us: